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Lincoln and Buick Top Customer Satisfaction List

August 26, 2010

BuickHard to believe, but America is back on top in customer satisfaction, according to a 2010 Auto Industry Report.

Domestic car manufacturers top the list of the American Consumer Satisfaction Index for the first time in the study's 15-year history, with Ford and General Motors taking the top spots.

In a press release, the study explains that Ford and GM's Lincoln-Mercury and Buick nameplates took the lead for the first time ever.

Chrysler, however, continues to under-perform, with two of its three divisions at the bottom.

While the top U.S. brands finished just three points ahead from the best-performing imports, customer satisfaction with Japanese and Korean cars dropped the most from last year's survey, largely due to vehicle recalls.

My Recommendation for Car Shoppers

TrueCar No-Haggle, Edmunds Price Promise, and 1-800 Car Show are the quickest way to see the lowest car prices in your area. These sites show you no-haggle prices from dealers closest to you - and the deals are usually really good. This should be the first step you take when negotiating your car price. Follow this up with my checklist to make sure you squeeze out every last bit of savings.

California Residents - Important:

There is a new online car buying service called Roadster, available only to California residents, which I highly recommend you try - especially if you hate the stress of haggling with a car salesman. They provide an expert concierge who negotiates the price of the car and delivers it to your home with zero hassle - you never have to interact with a dealership. Here is my in-depth review of Roadster and why I recommend it.

- Gregg Fidan

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Gregg Fidan

About: Gregg Fidan


Gregg Fidan + is the founder of RealCarTips. After being ripped off on his first car purchase, he devoted several years to figuring out the best ways to avoid scams and negotiate the best car deals. He has written hundreds of articles on the subject of car buying and taught thousands of car shoppers how to get the best deals.

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