Honest Advice for Car Buyers
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Cars With the Best Customer Satisfaction

March 21, 2013

When it comes to customer service, car buyers say the best is GMC for mass market brands and Lexus for luxury brands, according to the recently released J.D. Power and Associates 2013 U.S. Customer Service Index (CSI) Study.

The study found that overall customer satisfaction with service at a dealer facility has increased slightly from last year, which is good news. For mass market brands, GMC came out on top with a CSI score of 819, followed closely by MINI (810), Buick (809), Chevrolet (806) and Volkswagen (804).

For luxury brands, Lexus dominated for the fifth year in a row with a CSI score of 862, followed by Cadillac (858), Jaguar (856), Acura (852) and Infiniti (848).

Before you buy any new car, I recommend using the free CarWoo Deal Finder to get the biggest savings and see what local dealers are willing to offer.


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My Recommendation for Car Shoppers

TrueCar, RydeShopper, and CarsDirect are the quickest way to see the lowest car prices in your area. These sites show you no-haggle prices from dealers closest to you - and the deals are usually really good. This should be the first step you take when negotiating your car price. Follow this up with my checklist to make sure you squeeze out every last bit of savings.
- Gregg Fidan

Gregg Fidan

About: Gregg Fidan

Gregg Fidan is the founder of RealCarTips. After being ripped off on his first car purchase, he devoted several years to figuring out the best ways to avoid scams and negotiate the best car deals. He has written hundreds of articles on the subject of car buying and taught thousands of car shoppers how to get the best deals.

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