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Pros: Price - they gave me a good deal on the trade in and I already had a good price on the vehicle from shopping lots of dealers.

Cons: I got the run around on the color of the car and by then I was just tired - so I didn't get exactly what I had hoped for.

Purchased 2011 Honda CR-V 2WD 5dr EX on Dec 13, 2011

Pros: they work with me so i can have the best price for the car. the price that is good for their business as well as for me.

Cons: did not agree on the price i really want.

Purchased 2011 Honda CR-V 2WD 5dr w/Navi EX-L on Jul 4, 2011

Pros: not really any

Cons: old building, waiting around for nothing, space of or size of car lot is all over the place, inconveniente;;

Purchased 2011 Honda CR-V 4WD 5dr w/Navi EX-L on Jan 15, 2011

Pros: Friendly staff and we never felt like they were trying to hustle us in any way.

Cons: Total transaction took about 4 hours and we didn't get offered any type of beverage or snack throughout the entire process. I would consider this a very minor complaint however.

Purchased 2010 Honda CR-V 2WD 5dr EX-L on Mar 11, 2010

Pros: Good price; Fast email communication; Fast singing;

Cons: Their finance guy wasn't able to pull the good rate, so make sure you come in with your own financing. Also, this is not one of those "fancy" high-tech honda dealership, but who cares if their price is the best.

Purchased 2009 Honda CR-V EX 4WD 5-Spd AT on Sep 12, 2009

Pros: They were very accomadating. They didn't have my color, but found it in one day. Outside financing wasn't available until Friday, so they held my personal check until I arrived with the Credit Union check.

Cons: They wouldn't give me any discount on wind deflectors for the windows. The dealership wanted $221, installed. I bought them at J. C. Whitney.com for $55.

Purchased 2009 Honda CR-V EX-L 4WD 5-Spd AT on Jul 30, 2009

Pros: Manager agreed to price without haggling. Good selection of vehicles on lot.

Cons: Paperwork took longer than expected (1.5hrs). No treats for waiting kids.

Purchased 2009 Honda CR-V LX 4WD 5-Spd AT on Jul 8, 2009

Pros: They have good inventory compared to other smaller dealers.

Cons: Very cheap game and didn't respect the buyer or customer. Once deal was done waited for 2 hours to go to the finance department for the loan process. Not just me, couple of other customers too.

Purchased 2009 Honda CR-V EX-L 5-Spd AT w/ Navigation System on Mar 29, 2009

Pros: One of the better dealers to deal with North of Boston (Compared to nissan, Ira toyota)

Cons: 2 hours of time invested.

Purchased 2009 Honda CR-V EX-L 4WD 5-Spd AT w/ Navigation System on Jan 21, 2009

Pros: Friendly. Didn't waste our time. Willing to listen and appease our concerns. Very thorough in making sure we understood all of the features of the new car before we left.

Cons: None

Purchased 2009 Honda CR-V EX-L 4WD 5-Spd AT on Nov 29, 2008

Pros: Fair pricing, but willing to negotiate. Phone calls and emails answered promply with no need to actually visit dealer.

Cons: n/a

Purchased 2008 Honda CR-V LX 5-Spd AT on Sep 17, 2008

Pros: Car appraisal took 10 min. Salesman Steve was polite, respectful, and not pushy.

Cons: Financing department took way too long

Purchased 2008 Honda CR-V LX 5-Spd AT on Aug 27, 2008

Pros: Honest, did what they said they would. Did most everything over the net. Offered Honda Extended Warranty for $795; still considering it at that price.

Cons: Protectant package for over $500, but not high pressure; refused it.

Purchased 2008 Honda CR-V EX-L 4WD 5-Spd AT on Aug 12, 2008

Pros: Customer service. Felt like the salesman was honest from the outset. He was great about returning calls and e-mails even when he was out with a strained back.

Cons: It just took a bit longer than I thought it should to work out a trade deal with another dealership. One week, fine. Three weeks seems crazy. Fortunately, it gave me enough time to sell my first car since they were low-balling me on the trade-in like a

Purchased 2008 Honda CR-V EX-L 4WD 5-Spd AT w/ Navigation System on Apr 15, 2008

Pros: Salesman was smart, knew his products, did his best to get the price we wanted to pay

Cons: sales manager can be a bit unreasonable to deal with

Purchased 2008 Honda CR-V EX-L 4WD 5-Spd AT w/ Navigation System on Mar 1, 2008

Pros: No-pressure sales tactics. Good people across the board, including the Finance Manager. They made their pitch for additional options (ext. warranty, paint protection, etc.), which they have to do, but they were not pushy about it at all.

Cons: a little far from where I live...but it was worth the trip.

Purchased 2011 Honda CR-V 2WD 5dr w/Navi EX-L on Oct 23, 2011

Pros: Did the "Need to talk Manager" only once, and the deal was done. Saved me a lot of aggravation.

Cons: Though I wanted the car for 03/25, they wanted me to take it home the same day - due to some internal accounting reasons. That was a little inconvenient, because I had not prepared for it.

Purchased 2011 Honda CR-V 4WD 5dr EX-L on Mar 5, 2011

Pros: Well organized, efficient, polite. Less than 90 minutes from walking in the door to driving home with the new CRV.

Cons: Coffee wans't too fresh.

Purchased 2010 Honda CR-V 4WD 5dr LX on Mar 13, 2010

Pros: Wanted to match competitor's price. Offers good customer service.

Cons: Original offer price was very high and once we coutered with a competitor's offer, they came down to meet it.

Purchased 2010 Honda CR-V 2WD 5dr EX on Dec 14, 2009

Pros: The sales manager was straight and treated us well. Quick and painless negotiation. He was honest with us about the deal and we got what we wanted.

Cons: The finance guy was a jerk. We had our own financing thank goodness.

Purchased 2009 Honda CR-V LX 4WD 5-Spd AT on Aug 8, 2009

Pros: Good selection of cars. Stable dealership.

Cons: We were waiting the the cash for clunkers and had all our paper work done ahead of schedule. When the program started, we were waiting to find out what time to come by. At 2:00, my wife called to find out what the problem was. The salesman said there was a meeting that morning and Honda was on hold He said it be Monday or Tuesday before we could purchase the vehicle. The problem is that it was not mention to us until my wife had to make the call. Also we had problems starting the XM subscription. We had to make several calls and finally go over to have them look at it. I don't know what the final problem was, but after going there, they were able to fix it.

Purchased 2009 Honda CR-V EX-L 5-Spd AT on Jul 28, 2009

Pros: Courteous & knowledgeable staff - not a highway type store. Great service department - this is my 4th Honda purchase from them.

Cons: Not a lot of inventory on display - they are space constrained but have lots of inventory stored off site. Can't see all the trim levels and colors.

Purchased 2009 Honda CR-V LX 4WD 5-Spd AT on Apr 28, 2009

Pros: Sales people are knowledgeable and show respect for customer. I detected no games. Clean, modern show room and service area. U=Even the finance guy was unusually pleasent. As an added service, they put new plates on the vehicle at the showroom. I have never seen this before.

Cons: The $100 doc fee.

Purchased 2009 Honda CR-V EX-L 4WD 5-Spd AT w/ Navigation System on Mar 28, 2009

Pros: Srtaight forward, honest dealer. Prices to sell. Have purchased a previous CRV and Accord from this dealership; I get to keep the 2002 CRV.

Cons: None

Purchased 2008 Honda CR-V EX 4WD 5-Spd AT on Jan 5, 2009

Pros: Salespeople were very nice.

Cons: Management fairly inflexible, I actually walked out and away twice intent on not buying anything (after credit was approved).

Purchased 2008 Honda CR-V EX-L 5-Spd AT on Sep 27, 2008

Pros: Great customer service. Doesn't rush you or force you to buy anything.

Cons: I wish they were closer to my house.

Purchased 2008 Honda CR-V EX-L 5-Spd AT on Sep 13, 2008

Pros: Ability to negotiate by email; also the fact that they pay cash for their cars and thus can offer better deals than some other dealers, and definitely Jim Travers.

Cons: A little disorganized due to size. When I was there a few months earlier, the car I wanted was sold and out the door because nobody set aside the title while I was talking to the salesman. It worked out fine in the end. Also, the person I dealt with by email was off for two days and I had to resort to phone calls for further info as she did not have someone monitor her emails during that time period. I think that whether you like this dealer depends on your encounters with specific people and since it is so big, I can only say that Jim Travers, Emily (the accessory person) and Karyn (the manager) were good people with whom to deal.

Purchased 2008 Honda CR-V EX 4WD 5-Spd AT on Aug 21, 2008

Pros: they were very helpful with the entire transaction. my agent explained everything in great detail, and was contacting me even after the sale to make sure i am completely satisfied with the purchase and the car.

Cons: they tried to trick me with my trade-in, so i ended up selling it somewhere else to get what i want.

Purchased 2008 Honda CR-V EX 5-Spd AT on Apr 24, 2008

Pros: Pleasant, no haggle experience. Polite and knowledgeable sales person. Very good buying experience.

Cons: Disliked Honda's policy of trying to sell additional/extended warranties, protection packages, service bundles etc. Had to run the gauntlet and stay firm while enduring polite, but hard sell tactics.

Purchased 2008 Honda CR-V EX-L 4WD 5-Spd AT w/ Navigation System on Mar 17, 2008

Pros: we dealt with then first by mail, since we knew what we want and did our homework...they were very quick to reply, very pro

Cons: a bit unorganized when it came to trying car out (was there, now it is not, where is it, 45 min to bring it, etc.)

Purchased 2008 Honda CR-V LX 5-Spd AT on Jan 4, 2008