Honest Advice for Car Buyers
Get Weekly Tips Via Email









Cars With the Best Dealer Experience

December 6, 2012

Both MINI and Lexus repeated their top scores when it comes to sales satisfaction, according to the recently released J.D. Power and Associates 2012 U.S. Sales Satisfaction Index (SSI) StudySM. The study is based on how customers rate every aspect of their vehicle shopping experience including their satisfaction with the dealership and salesperson they purchased from, as well as the dealerships they visited but did not purchase from.

MINI reportedly ranked the highest among mass market brands for the third year in a row, with a score of 712, based on a 1,000 point scale. They were immediately followed by Buick and GMC with scores of 706 and 683, respectively.

Among luxury brands, Lexus dominated for the second year in a row with an index score of 737, followed by Infiniti (728) and Cadillac (725). The rankings are reportedly based on the experiences of both buyers and rejectors.

Below is a full list of manufacturers and how their sales satisfaction rated in this year's study, courtesy of J.D. Power and Associates. To improve the dealer experience even more, I recommend starting with the CarWoo Deal Finder

Get My Free Weekly Advice on Car Buying
Each week, I'll keep you up-to-date on the latest car deals and news that might affect your purchase. This includes...
  • Best Rebates, Incentives, and Lease Deals
  • Latest Car Buying Scams and Tricks
  • The Best & Worst Time to Buy a Car
  • Which Cars You Should Avoid
Enter Your Email Below

(Absolutely NO SPAM, easy to unsubscribe)
×

My Top Recommended Tools for Car Shoppers


TrueCar and Edmunds Price Promise are the quickest way to see the lowest prices available on new cars in your area. Both tools provide upfront prices from local dealers, and the deals are usually really good. It should be the first step you take when negotiating car prices. You should follow that up with my checklist to make sure you get the best possible deal.
- Gregg Fidan

Gregg Fidan

About: Gregg Fidan


Gregg Fidan + is the founder of RealCarTips. After being ripped off on his first car purchase, he devoted several years to figuring out the best ways to avoid scams and negotiate the best car deals. He has written hundreds of articles on the subject of car buying and taught thousands of car shoppers how to get the best deals.

Recent Tips, News, & Incentives    RSS Feed

April 24, 2014
April 17, 2014
April 10, 2014
April 3, 2014
March 27, 2014
March 20, 2014
March 13, 2014
March 6, 2014
February 27, 2014
February 20, 2014
February 13, 2014
February 6, 2014
January 30, 2014
January 23, 2014
January 16, 2014
January 9, 2014
January 2, 2014


I welcome your car buying questions. Email Me and I'll be glad to answer them!