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How to Check or File Complaints Against an Insurance Company

Not all car insurance companies are the same.

Some companies take pride in customer service while others try to make your life hell once you file a claim.

When comparison shopping for car insurance, you may see some huge differences in pricing.

It's not always a good idea to go with the insurance provider that has the lowest rates. You should check their complaint history first and make sure you can trust them to take care of you in the event of an accident.

The most common car insurance complaints are:

  • Delays in Claim Handling
  • Denial of Claims
  • Unsatisfactory Settlement Offer
  • Rate Increases

You can check or file complaints for insurance companies at the NAIC Consumer Information site.

In general, if it's a well-known car insurance company such as AllState, Geico, Progressive, Nationwide, and some others, you can be more confident they won't screw you over.

But if you see really low rates from an unknown company, make sure to check their complaint record before buying.

My Recommendation for Car Shoppers

TrueCar No-Haggle, Edmunds Price Promise and 1-800 Car Show are the quickest way to see the lowest car prices in your area. These sites show you no-haggle prices from dealers closest to you - and the deals are usually really good. This should be the first step you take when negotiating your car price. Follow this up with my checklist to make sure you squeeze out every last bit of savings.
- Gregg Fidan

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Gregg Fidan

About: Gregg Fidan


Gregg Fidan + is the founder of RealCarTips. After being ripped off on his first car purchase, he devoted several years to figuring out the best ways to avoid scams and negotiate the best car deals. He has written hundreds of articles on the subject of car buying and taught thousands of car shoppers how to get the best deals.

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