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GuideCar Insurance

How to Check or File Complaints Against an Insurance Company

Not all car insurance companies are the same.

Some companies take pride in customer service while others try to make your life hell once you file a claim.

When comparison shopping for car insurance, you may see some huge differences in pricing.

It's not always a good idea to go with the insurance provider that has the lowest rates. You should check their complaint history first and make sure you can trust them to take care of you in the event of an accident.

The most common car insurance complaints are:

  • Delays in Claim Handling
  • Denial of Claims
  • Unsatisfactory Settlement Offer
  • Rate Increases

You can check or file complaints for insurance companies at the NAIC Consumer Information site.

In general, if it's a well-known car insurance company such as AllState, Geico, Progressive, Nationwide, and some others, you can be more confident they won't screw you over.

But if you see really low rates from an unknown company, make sure to check their complaint record before buying.

3 Steps Every Car Buyer Needs to Take to Save Maximum Money

The key to getting the best deal is to gather price or lease bids from as many local dealers as possible. Then shop that best price around until no one can beat it. Here are the steps:

Step 1 Get Prices From My Trusted Network

Select the vehicle you're interested in to see if there are local dealers in my network who will provide you with their best upfront price. You will get direct access to an internet sales manager who you can further negotiate with online (no need to visit dealership).
Select Vehicle to Get Local Pricing

Step 2 Get Prices From TrueCar / CarsDirect

TrueCar, and CarsDirect are my top 2 online price quote recommendations. These services show you pre-negotiated prices from dealers closest to you - and the deals are usually pretty decent. But remember, you can still negotiate further.

Step 3 Complete my Checklist

Follow this up with my checklist to make sure you squeeze out every last bit of savings.
- Gregg Fidan

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About The Author

Gregg Fidan Gregg Fidan is the founder of RealCarTips. After being ripped off on his first car purchase, he devoted several years to figuring out the best ways to avoid scams and negotiate the best car deals. He has written hundreds of articles on the subject of car buying and taught thousands of car shoppers how to get the best deals.
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