About Real Car Tips
Profile Pic
Find the Best Car Deals Near You ⤵

Lexus and Cadillac Tie for First Place in Customer Satisfaction Index

Customer Satisfaction The University of Michigan recently released the scores for their highly regarded 2009 American Customer Satisfaction Index.

The index has been keeping track of satisfaction scores on the leading car brands for over a decade . Lexus and Cadillac tied for first place this year followed by Buick and Lincoln/Mercury.

A big surprise this year was the strong showing by US car manufacturers which all made considerable progress. In prior years, GM, Ford and Chrysler would consistently have brands ranked near the bottom.

This shows that the quality of vehicles produced by US car manufacturers has improved significantly over the last few years. However, the study also points out the satisfaction scores likely increased due to a decrease in sales, which resulted in a smaller, yet more dedicated customer base.

Below are the results of the study. You can view the full listing at ACSI

Customer Satisfaction Index






3 Steps Every Car Buyer Needs to Take to Save Maximum Money

The key to getting the best deal is to gather price or lease bids from as many local dealers as possible. Then shop that best price around until no one can beat it. Here are the steps:

Step 1 Get Prices From My Trusted Network

Select the vehicle you're interested in to see if there are local dealers in my network who will provide you with their best upfront price. You will get direct access to an internet sales manager who you can further negotiate with online (no need to visit dealership).
Select Vehicle to Get Local Pricing

Step 2 Get Prices From TrueCar / CarsDirect

TrueCar, and CarsDirect are my top 2 online price quote recommendations. These services show you pre-negotiated prices from dealers closest to you - and the deals are usually pretty decent. But remember, you can still negotiate further.

Step 3 Complete my Checklist

Follow this up with my checklist to make sure you squeeze out every last bit of savings.
- Gregg Fidan

Each week, I'll keep you up-to-date on the latest car deals and news that might affect your purchase. This includes...


(Absolutely NO SPAM, easy to unsubscribe)
×

About The Author

Gregg Fidan Gregg Fidan is the founder of RealCarTips. After being ripped off on his first car purchase, he devoted several years to figuring out the best ways to avoid scams and negotiate the best car deals. He has written hundreds of articles on the subject of car buying and taught thousands of car shoppers how to get the best deals.

Latest Weekly Car Buying Tips

October 2022

September 2022

I welcome your car buying questions. Email Me and I'll be glad to answer them!





Your Zip Code:
processing...