Cars With the Best Customer Satisfaction

When it comes to customer service, car buyers say the best is GMC for mass market brands and Lexus for luxury brands, according to the recently released J.D. Power and Associates 2013 U.S. Customer Service Index (CSI) Study.

The study found that overall customer satisfaction with service at a dealer facility has increased slightly from last year, which is good news. For mass market brands, GMC came out on top with a CSI score of 819, followed closely by MINI (810), Buick (809), Chevrolet (806) and Volkswagen (804).

For luxury brands, Lexus dominated for the fifth year in a row with a CSI score of 862, followed by Cadillac (858), Jaguar (856), Acura (852) and Infiniti (848).

Before you buy any new car, I recommend using the free to get the biggest savings and see what local dealers are willing to offer.