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Cars With the Best Customer Satisfaction
March 21, 2013When it comes to customer service, car buyers say the best is GMC for mass market brands and Lexus for luxury brands, according to the recently released J.D. Power and Associates 2013 U.S. Customer Service Index (CSI) Study.
The study found that overall customer satisfaction with service at a dealer facility has increased slightly from last year, which is good news. For mass market brands, GMC came out on top with a CSI score of 819, followed closely by MINI (810), Buick (809), Chevrolet (806) and Volkswagen (804).
For luxury brands, Lexus dominated for the fifth year in a row with a CSI score of 862, followed by Cadillac (858), Jaguar (856), Acura (852) and Infiniti (848).
Before you buy any new car, I recommend using the free RydeShopper to get the biggest savings and see what local dealers are willing to offer.
3 Steps Every Car Buyer Needs to Take to Save Maximum MoneyThe key to getting the best deal is to gather price or lease bids from as many local dealers as possible. Then shop that best price around until no one can beat it. Here are the steps:
Step 1 Get Prices From My Trusted NetworkSelect the vehicle you're interested in to see if there are local dealers in my network who will provide you with their best upfront price. You will get direct access to an internet sales manager who you can further negotiate with online (no need to visit dealership).
Select Vehicle to Get Local Pricing
Step 2 Get Prices From TrueCar / CarsDirectTrueCar, and CarsDirect are my top 2 online price quote recommendations. These services show you pre-negotiated prices from dealers closest to you - and the deals are usually pretty decent. But remember, you can still negotiate further.
Step 3 Complete my ChecklistFollow this up with my checklist to make sure you squeeze out every last bit of savings.
- Gregg Fidan
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About The AuthorGregg Fidan is the founder of RealCarTips. After being ripped off on his first car purchase, he devoted several years to figuring out the best ways to avoid scams and negotiate the best car deals. He has written hundreds of articles on the subject of car buying and taught thousands of car shoppers how to get the best deals.
I welcome your car buying questions. Email Me and I'll be glad to answer them!