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Mercedes Ranks #1 in Dealer Satisfaction

July 23, 2009

Mercedes A new study that looked at how car shoppers are treated at dealerships ranked Mercedes-Benz and Lexus as the best dealerships.

The study was conducted by a firm called Pied Piper. They sent paid researchers to dealerships and had them rate their experience.

The top 4 out of 5 dealerships were luxury brands which isn't very surprising. On the lower end, Mitsubishi and Pontiac were rated the worst dealerships when it comes to being treated well.

The highest ranking dealerships were:

  1. Mercedes-Benz
  2. Lexus
  3. Jaguar
  4. Saturn
  5. Land Rover
The worst ranking dealerships were:
  1. Mitsubishi
  2. Pontiac
  3. Saab
  4. Jeep
  5. Chrysler

My Recommendation for Car Shoppers

TrueCar and Edmunds are the quickest way to see the lowest car prices in your area. These sites show you no-haggle prices from dealers closest to you - and the deals are usually really good. This should be the first step you take when negotiating your car price. Follow this up with my checklist to make sure you squeeze out every last bit of savings.
- Gregg Fidan

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Gregg Fidan

About: Gregg Fidan


Gregg Fidan is the founder of RealCarTips. After being ripped off on his first car purchase, he devoted several years to figuring out the best ways to avoid scams and negotiate the best car deals. He has written hundreds of articles on the subject of car buying and taught thousands of car shoppers how to get the best deals.

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