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Cars with the Best Customer Service

April 17, 2014

If you're shopping for a new car, and want the very best customer service, look to Buick and Cadillac, according to a recent study conducted by J.D. Power and Associates.

The J.D. Power 2014 US Customer Service Index (CSI) Study looked at customer satisfaction for maintenance or repair work for one to five-year-old cars that are either owned or leased. The study found that more vehicle manufacturers are offering owners complimentary or prepaid maintenance packages for their new car or truck, which in turn helps develop brand loyalty and helps keep owners with their vehicle for longer.

For mass market brands, Buick was crowned number one in terms of customer satisfaction with a score of 835 out of 1,000. The top five are rounded out by Volkswagen, GMC and Mini (tied for third) and Chevrolet.

And for the luxury market, Cadillac came out on top with 872 points, followed by Audi, Lexus, Infiniti and Lincoln (tied for fourth).

If you're considering any of these award-winning vehicles, I recommend you use TrueCar and Edmunds Price Promise to get the best deal possible on any of these vehicles.

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My Recommendation for Car Shoppers

TrueCar is the quickest way to see the lowest car prices in your area. These sites show you no-haggle prices from dealers closest to you - and the deals are usually really good. This should be the first step you take when negotiating your car price. Follow this up with my checklist to make sure you squeeze out every last bit of savings.
- Gregg Fidan

Gregg Fidan

About: Gregg Fidan

Gregg Fidan + is the founder of RealCarTips. After being ripped off on his first car purchase, he devoted several years to figuring out the best ways to avoid scams and negotiate the best car deals. He has written hundreds of articles on the subject of car buying and taught thousands of car shoppers how to get the best deals.

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