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Cars With the Best Dealer Experience
December 6, 2012Both MINI and Lexus repeated their top scores when it comes to sales satisfaction, according to the recently released J.D. Power and Associates 2012 U.S. Sales Satisfaction Index (SSI) StudySM. The study is based on how customers rate every aspect of their vehicle shopping experience including their satisfaction with the dealership and salesperson they purchased from, as well as the dealerships they visited but did not purchase from.
MINI reportedly ranked the highest among mass market brands for the third year in a row, with a score of 712, based on a 1,000 point scale. They were immediately followed by Buick and GMC with scores of 706 and 683, respectively.
Among luxury brands, Lexus dominated for the second year in a row with an index score of 737, followed by Infiniti (728) and Cadillac (725). The rankings are reportedly based on the experiences of both buyers and rejectors.
Below is a full list of manufacturers and how their sales satisfaction rated in this year's study, courtesy of J.D. Power and Associates. To improve the dealer experience even more, I recommend starting with the RydeShopper
3 Steps Every Car Buyer Needs to Take to Save Maximum MoneyThe key to getting the best deal is to gather price or lease bids from as many local dealers as possible. Then shop that best price around until no one can beat it. Here are the steps:
Step 1 Get Prices From My Trusted NetworkSelect the vehicle you're interested in to see if there are local dealers in my network who will provide you with their best upfront price. You will get direct access to an internet sales manager who you can further negotiate with online (no need to visit dealership).
Select Vehicle to Get Local Pricing
Step 2 Get Prices From TrueCar / CarsDirectTrueCar, and CarsDirect are my top 2 online price quote recommendations. These services show you pre-negotiated prices from dealers closest to you - and the deals are usually pretty decent. But remember, you can still negotiate further.
Step 3 Complete my ChecklistFollow this up with my checklist to make sure you squeeze out every last bit of savings.
- Gregg Fidan
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About The AuthorGregg Fidan is the founder of RealCarTips. After being ripped off on his first car purchase, he devoted several years to figuring out the best ways to avoid scams and negotiate the best car deals. He has written hundreds of articles on the subject of car buying and taught thousands of car shoppers how to get the best deals.
I welcome your car buying questions. Email Me and I'll be glad to answer them!