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Cars with the Best Customer Service
April 17, 2014
If you're shopping for a new car, and want the very best customer service, look to Buick and Cadillac, according to a recent study conducted by J.D. Power and Associates.
The J.D. Power 2014 US Customer Service Index (CSI) Study looked at customer satisfaction for maintenance or repair work for one to five-year-old cars that are either owned or leased. The study found that more vehicle manufacturers are offering owners complimentary or prepaid maintenance packages for their new car or truck, which in turn helps develop brand loyalty and helps keep owners with their vehicle for longer.
For mass market brands, Buick was crowned number one in terms of customer satisfaction with a score of 835 out of 1,000. The top five are rounded out by Volkswagen, GMC and Mini (tied for third) and Chevrolet.
And for the luxury market, Cadillac came out on top with 872 points, followed by Audi, Lexus, Infiniti and Lincoln (tied for fourth).
If you're considering any of these award-winning vehicles, I recommend you use TrueCar No Haggle and CarsDirect to get the best deal possible on any of these vehicles.
3 Steps Every Car Buyer Needs to Take to Save Maximum Money
The key to getting the best deal is to gather price or lease bids from as many local dealers as possible. Then shop that best price around until no one can beat it. Here are the steps:Step 1 Get Prices From My Trusted Network
Select the vehicle you're interested in to see if there are local dealers in my network who will provide you with their best upfront price. You will get direct access to an internet sales manager who you can further negotiate with online (no need to visit dealership).Select Vehicle to Get Local Pricing
Step 2 Get Prices From TrueCar / CarsDirect
TrueCar, and CarsDirect are my top 2 online price quote recommendations. These services show you pre-negotiated prices from dealers closest to you - and the deals are usually pretty decent. But remember, you can still negotiate further.Step 3 Complete my Checklist
Follow this up with my checklist to make sure you squeeze out every last bit of savings.- Gregg Fidan
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About The Author
Gregg Fidan is the founder of RealCarTips. After being ripped off on his first car purchase, he devoted several years to figuring out the best ways to avoid scams and negotiate
the best car deals. He has written hundreds of articles on the subject of car buying and taught thousands of car shoppers how to get the best deals.
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